Frequently Asked Questions

Easy as! Just head to www.kookykibble.co.nz and pick the goodies your pet’s been drooling over.

1. Choose your Kibble – Cat or dog, with-grain or grain-free? We've got the lot.

2. Add to cart – Stock up on our bestsellers or try a wee starter kit first, up to you!

3. Checkout – Pop in your details and select your delivery option.

4. Boom, done – You’ll get a confirmation email and we’ll get packing.

Got questions or feeling a bit lost? Flick us a message and we’ll help you out.

We aim to process and prepare all orders within 1–3 working days. After dispatch, delivery times vary depending on your location:

• Auckland: 3–4 business days

• North Island Non-Rural: 4–5 business days

• North Island Rural: 7–8 business days

• South Island Non-Rural (Two-Day): 5–7 business days

• South Island: 8–10 business days

Please note these are estimates and may vary based on courier performance, public holidays, or weather delays. You'll receive a tracking link by email once your order is on its way.

Maybe! If your order hasn’t been packed or shipped yet, we might be able to sneak in a change.

Just send an email on the double to sayhello@kookykibble.co.nz with your order number and what you’d like to change — whether it’s the kibble type, address, or adding a treat or two. 

Already on the courier truck?
Once it’s been handed over, we're sorry to say we can’t make any changes — but we’ll help you figure out what’s next.

You sure can! Once your order’s packed and on the move, we’ll email you a tracking link from Post Haste or Mainstream NZ so you can follow your goodies all the way to your doorstep.

You can also log in to your Kooky Kibble account here to check your order status or track your order here. 

Didn’t get the tracking email?

• Check your spam or junk folder just in case.

• Still can’t find it? Email us at sayhello@kookykibble.co.nz and we’ll sort you out. 

Shipping rates depend on your order’s total weight and delivery location. The exact cost will be shown at checkout before you confirm your order.

Good news—orders over $60 qualify for free standard shipping via Post Haste and Mainstream NZ! 

Just a heads-up as we do have some exceptions for our free-shipping. 
- South Island deliveries
- With-grain products for cats and dogs 
- Small-sized orders (treats and toppers, unless they are paired with a bag of grain-free pet food)

For larger orders, shipping is calculated in tiers by weight. You can view our full shipping policy here.

Insiders Advice - With shipping, its always best to get as much product over as possible within your shipping fee. So load those carts out with goodies before you hit checkout! 

Changed your mind? No worries — as long as your order hasn’t been handed over to the courier yet, we can still cancel it!

Just email us at sayhello@kookykibble.co.nz with your order number and we’ll take care of it.

Already shipped?
Once it’s with the courier, we're sorry to say we can’t cancel it on our end — if you're on an AutoDeliver plan, we're happy to help you cancel your subsequent orders. 

Oh no, that’s not supposed to happen! Here are a few things to try:

1. Switch your browser or device – Sometimes a quick change does the trick.

2. Clear your cookies/cache – Sounds techy, but it works more often than not!

3. Check your payment method – If Shop Pay is being a bit cheeky, untick it at checkout to use a different option.

Still not working? No stress — flick us an email at sayhello@kookykibble.co.nz and we’ll get you sorted faster than a pup to a treat.

At the moment, we only ship within New Zealand. We're a proudly local brand and want to make sure your pet food arrives fresh and fast.

We're not shipping internationally just yet—but never say never! If that changes, we’ll let our customers know.

Oh no — that’s not what we like to hear! We’re really sorry for the mix-up.

Please send an email to sayhello@kookykibble.co.nz with the following so we can sort it out ASAP:

1. A photo of the package you received

2. A photo of the invoice/packing slip

3. Your Order Number

Once we’ve got those, we’ll investigate and keep you in the loop. Thanks for your patience — we’ll make it right, promise.

Oof, sorry about that! There are a few reasons your order might’ve been cancelled:

1. Missing info – Sometimes we can’t book your courier if key details like a phone number are missing.

2. Payment hiccup – If payment didn’t go through or got flagged, the system may have auto-cancelled it.

3. Out of stock – Rare, but if something ran out while your order was processing, we’ll cancel and refund you ASAP.

4. Fraud check – If our system flags an order as suspicious (even by mistake!), it might be cancelled for your safety.

Still unsure why it happened? No worries — email us at sayhello@kookykibble.co.nz with your order number and we’ll sniff out what went wrong.

Yikes — that’s not what we want! We totally get how frustrating that is.

Please email us at sayhello@kookykibble.co.nz with your Order Number and any delivery details you have. We’ll work with the courier to investigate and help sort it out so your goodies get to the right doorstep.

Oops — sounds like we packed the wrong thing! So sorry about that.

Please email us at sayhello@kookykibble.co.nz with the following:

1. A photo of what you received

2. A photo of your invoice/packing slip

3. Your Order Number

Once we have those, we’ll check what went wrong and get the correct item sent out (or sort another fix).

Oh no — that’s not what we want! If something’s a bit off with your order, we’re here to help.

Please email us at sayhello@kookykibble.co.nz with the following so we can get to the bottom of it:

1. Your Order Number

2. Photos of the kibble or packaging (if applicable)

3. The printed batch code on the bag (usually near the seal or back)

Once we have those details, we’ll investigate and let you know the next steps.

We offer a variety of payment options to ensure convenience and security for our Kooky Kibble customers.

Currently, we accept:

• Apple Pay

• Google Pay

• Union Pay

• Mastercard

• Visa

• American Express

You can select any of these payment methods at checkout.

We currently do not offer EFTPOS or Afterpay, but we're working on making these available in the future.

Prefer to pay via bank transfer?
No problem—just email us at sayhello@kookykibble.co.nz, and we’ll provide you with our bank details and instructions.

For one-time Kooky Kibble orders:

Once an order is placed and payment has gone through, the payment method cannot be changed for that order. However, you can update or remove saved payment methods for future checkouts:

• If you use Shop Pay, visit https://shop.app/account to manage your saved cards and addresses.

• If you aren't on Shop Pay, your card details are not saved and will need to be re-entered for your next purchase.

For Autodelivery (Subscription) orders:

If you need to update your payment method:

1. Log in to your Kooky Kibble account:
   https://kookykibble.co.nz/account

2. Go to Manage Subscriptions

3. Click Payment Methods

4. Click Edit to update or replace your current card

If you selected the purple Shop Pay button during checkout and saved your details, your order was processed using Shop Pay. You may also receive confirmation from Shop Pay via email or SMS.

Yes—if your AutoDelivery is managed through Shop Pay:

1. Go to https://shop.app/account

2. Log in using your email address

3. Enter the 6-digit verification code sent to your email or phone

4. Under Active Orders, click your Kooky Kibble AutoDelivery subsciption

5. View your delivery schedule, order history, and payment method

1. Visit https://shop.app/account

2. Under Active Orders, select your Kooky Kibble subscription

3. Scroll to Subscription Details

4. Click Edit Payment Method

5. Choose an existing card or add a new one

6. Click Update

This change will apply to future AutoDelivery subscription charges.

1. Go to https://shop.app/account

2. Under Active Orders, select your Kooky Kibble subscription

3. Scroll to Subscription Details

4. Click Edit Payment Method

5. Click Remove Shop Pay and confirm again

? Note: Removing Shop Pay does not cancel your AutoDelivery subscription. To cancel or manage your AutoDelivery subscription directly, please log in to your Kooky Kibble account: https://kookykibble.co.nz/account

You can manage your saved details for future purchases by visiting: https://shop.app/account
Here, you can update or remove saved cards, addresses, and contact information linked to your Shop Pay account.

Yes, you can absolutely switch from Shop Pay to another payment method!

If your Kooky Kibble AutoDelivery was originally set up using Shop Pay, and you'd now prefer to manage it directly through your Kooky Kibble account, follow these steps:

1. Log in to your Kooky Kibble account: https://kookykibble.co.nz/account

2. Click Manage Subscriptions

3. Go to Payment Methods

4. Click Edit next to your current payment method

5. Add a new credit or debit card

6. Click Update to save the changes

Once updated, your subscription will continue under the new payment method — no need to use Shop Pay again.

For privacy and security reasons, Kooky Kibble is unable to update your billing address on your behalf. You’ll need to make any changes yourself through your account.

For Autodelivery (Subscription) orders:

1. Log in to your Kooky Kibble account:
   ? https://kookykibble.co.nz/account

2. Click Manage Subscriptions

3. Go to Billing Information

4. Click Edit next to your billing address

5. Enter your updated billing details and save the changes

For one-time orders:

You can update your billing address during checkout, before placing your order.
Once an order has been placed, the billing address cannot be changed for that specific order.

You sure can!

We accept Google Pay, Apple Pay, and other supported digital wallets at checkout — just as long as your device and browser are set up for it.

Here’s how it works:

• On mobile: If your digital wallet is set up (Google Pay, Apple Pay, etc.), you’ll see the option pop up during checkout. Too easy.

• On desktop: You’ll need to use a compatible browser like Chrome (for Google Pay) or Safari (for Apple Pay) and be logged into your wallet account.

⚠️ Quick heads up: Digital wallets sometimes pull in your old saved address — so before you hit "Place Order," make sure your shipping address is current.

If you've placed an order and realised the address is wrong, flick us an email straight away at sayhello@kookykibble.co.nz with your order number and updated address. We’ll do our best to sort it before your kibble gets sent out!

POLi is a secure bank transfer payment method that allows you to complete your purchase directly from your bank without needing a credit or debit card.

1. Select POLi as your payment option at checkout. 
   
   
2. You’ll be redirected to the POLi payment page where you can log into your online banking account. 
   
   
3. Follow the prompts to complete the payment, and you’ll be redirected back to our website to confirm your order.

Unfortunately, POLi cannot be used for AutoDelivery orders. Please choose another payment method if you're setting up an AutoDelivery.

Once your payment is confirmed through POLi, our system will automatically process your order. You will receive an order confirmation email shortly after, confirming that your order has been placed successfully.

There are no additional fees for using POLi on our website. The total price you see during checkout is what you’ll pay.

Yes! POLi facilitates a secure bank transfer, and your payment is processed directly with your bank through POLi’s secure system. Your banking login details and personal information are never shared with us or stored by us at any time.

No. POLi only works with participating New Zealand banks, so you’ll need a New Zealand-based bank account to use it. If your account is with a bank outside of New Zealand, POLi won’t be available as a payment option.

If you’d like to pay with an international credit card, we do accept them — simply select the credit card option at checkout.

If you experience any issues during the payment process, please contact our support team at sayhello@kookykibble.co.nz. We’ll be happy to assist you.

Once the payment is complete, you'll receive an order confirmation email. If you don't receive it, or if you need further assistance, please reach out to our customer service team.

POLi requires an online banking account to complete the payment. If you don't have one, you can select another payment option available at checkout, such as credit or debit card, to complete your purchase. 

If you mistakenly made a payment through POLi or entered the wrong details, please contact our customer support team immediately at sayhello@kookykibble.co.nz. We will assist you in resolving the issue.

Payments made via POLi are processed in real-time. Once you complete your payment, you will be redirected back to our website, and your order will be confirmed. If you don't receive an order confirmation email within a few minutes, please check your payment status or contact us for assistance.

If you don’t receive an order confirmation email after making your POLi payment, check your email’s spam folder first. If it’s not there, please contact our support team, and we’ll assist you right away. 

Once your order is confirmed and the payment is processed through POLi, we cannot cancel or modify the order. However, if you encounter any issues with your order, our customer service team is available to help. Please contact us at sayhello@kookykibble.co.nz.

No, we do not have access to your banking information when you use POLi. Your payment details are securely handled by your bank, ensuring complete privacy.

No, you don’t need to create a separate account with POLi. You simply log in with your online banking credentials to complete the payment.

At this time, POLi only supports full payments for orders. Partial payments or installment plans are not supported through POLi.

POLi works with a wide range of banks in New Zealand, but it may not be supported by every bank or account type. When you select POLi at checkout, you’ll be shown the current list of participating banks to choose from. If your bank isn’t listed, you’ll need to select an alternative payment method.

If you experience issues with POLi, please ensure that your bank supports POLi payments and that you're using the correct banking details. If the problem persists, please contact our customer service team at sayhello@kookykibble.co.nz for further assistance.

Yes! To request a refund, email us at sayhello@kookykibble.co.nz.
Your item must:

• Be unopened, undamaged, and in original condition
• Be purchased within the last 30 days
• Include proof of purchase
• Only if an incorrect item was delivered

Note: We cannot accept opened/used products, sale items, or custom/personalized orders. Refunds are processed within 3–5 business days.

Once approved, refunds for POLI payments usually take 3–5 business days to appear in your account.

Sale items, discounted products, and custom/personalized items can be refunded, but the refund will be based on the sale or discounted price.

We aim to pack your goodies and get them moving within 1–3 working days. That gives us just enough time to wrestle with the tape gun and give the kibble a wink before it goes.

After that, we hand it over to our delivery partners, and the amount of time thereafter truly depends on the delivery address. (See next question) 

Here’s a rough idea of when to expect your pet’s feast, after its been packed and handed over to our delivery partners: 

• Auckland: 3–4 business days

• North Island Non-Rural: 4–5 business days

• North Island Rural: 7–8 business days

• South Island Non-Rural (Two-Day): 5–7 business days

• South Island (General): 8–10 business days

That’s business days only—couriers need their weekends too. Timing can shift depending on which courier's van your order hitches a ride in, and other conditions outside of our control, like the weather! We truly seek your understanding on this. Sometimes it gets rough for our posties. 

We sure do! If your order’s over $60, standard shipping is on us (cheers, Post Haste and Mainstream NZ).

Just a heads-up that we do have some exceptions for our free-shipping. They include: 
- South Island deliveries
- With-grain products for cats and dogs 
- Small-sized orders (treats and toppers, unless they are paired with a bag of grain-free pet food)

Insiders Advice - With shipping, its always best to get as much product over as possible within your shipping fee. So load those carts out with goodies before you hit checkout! 

Shipping rates depend on the total weight and where you're located. It’ll be calculated at checkout faster than your cat can knock something off the table

Once your order ships, we’ll send you a tracking link via email. You can also log in to your account anytime here or track your order here to stalk your parcel like a cat in the bushes. 

Didn’t get the tracking email?

• Check your spam or junk folder just in case.

• Still can’t find it? Email us at sayhello@kookykibble.co.nz and we’ll sort you out. 

If your parcel is lost or damaged during transit, please contact the courier directly to file a claim. We're happy to assist where we can—just email us at sayhello@kookykibble.co.nz.

Please see our full Returns & Refunds Policy for more details.

Yes! Select Pick Up at checkout. You’ll get an email when your order is ready—usually within 1 business day.

Pick-Up Location:
No. 5 Ashley Place
Papamoa Beach, Papamoa
New Zealand 3118

Our team will be ready to help you during regular business hours.

Absolutely! If you’re near Papamoa, you can skip the wait and pick up your order from our local spot. Just choose Pick Up at checkout — easy as!

Swing by this address:

No. 5 Ashley Place
Papamoa Beach, Papamoa 3118, New Zealand

Look for the smiles — and the kibble!

Pick-up is available Monday to Friday, between 11:00 AM and 2:00 PM.
We picked these hours to give you a nice midday window that works for most schedules.

Here’s the rundown:

• Orders placed Monday–Thursday: Ready for pick-up the next business day.

• Orders placed Friday–Sunday: Ready for pick-up on Monday.

No need to rush — we’ll email you once it’s good to go!

Bring your order confirmation email or invoice (on your phone is fine!). It helps our team quickly match you with your order — no awkward waiting around.

Easy as! You place your order now, pay at checkout, and we reserve stock for you at the special pre-order price. Once the product arrives in our warehouse, we’ll pack it up and ship it straight to you. You’ll get an email when it’s on the way (with tracking).

The estimated dispatch date will always be shown on the product page. That’s our best ETA. If anything changes (delays or early arrivals), we’ll keep you posted by email.

You’ll be charged at checkout to secure your pre-order. This guarantees your spot and locks in your deal, even if the price goes up later.

Standard promo rules apply. If discount codes or bundles are excluded from a pre-order, we’ll make sure that’s clear on the product page or at checkout.

It depends on the scenario. In most cases, if your order includes both pre-order and in-stock items, the full order will ship together once the pre-order item is ready. However, we may also send the items separately depending on availability. If you’d like the in-stock goodies sooner, we recommend placing a separate order for them.

Yes, as long as your order hasn’t been dispatched. Just send us your order number and what you’d like changed (address, product, or cancellation). Once your parcel has been handed to the courier, we can’t make changes on our end.

We’ll always keep you in the loop. If there are any changes to the expected shipping date, you’ll hear from us right away. If the delay is significant and you’d rather cancel, we’ll sort a full refund.

If we ever can’t supply the item, we’ll let you know straight away and offer either a full refund or an alternative product. You’ll never be charged for something we can’t deliver.

If you cancel before dispatch, we’ll refund in full to your original payment method. Processing times depend on your bank or card provider but usually show within a few business days.

Pre-orders follow the same shipping rules as our regular orders. Any shipping charges (or free-shipping offers) will be shown at checkout.

Usually yes, unless we’ve set a per-customer limit due to limited stock. Any limits will be clearly shown on the product page.

No worries — we’ll sort it. Just contact us with your order number, photos of the issue, and any details from the packaging so we can replace or refund quickly.

Kooky Kibble AutoDelivery is a subscription service that sends your pet’s favourite food to your doorstep on a recurring schedule — weekly, fortnightly, or monthly. You’ll never run out of food again, and you’ll have full control over when it arrives.

Setting up your AutoDelivery subscription is easy:

• Go to www.kookykibble.co.nz

• Choose the product you want

• Under the “Purchase Options”, select “AutoDelivery”

• Choose your preferred delivery frequency

• Proceed to checkout as usual

That’s it — your pet’s meals will now arrive on your chosen schedule!

You can easily and flexibly change how often you receive your orders at any time.
Just log in to your Kooky Kibble account here: https://kookykibble.co.nz/account

• Click “Manage Subscriptions”

• Select the AutoDelivery subscription you want to change

• Adjust the frequency to a new schedule (e.g., from fortnightly to monthly)

Need something more flexible? Email us at sayhello@kookykibble.co.nz and we can manually adjust your AutoDelivery subscription to suit your needs.

With our AutoDelivery offering, while you've locked in savings and convenience, you're not locked into where you'd like your product delivered or how you'd prefer to pay!

• Log in at https://kookykibble.co.nz/account

• Click “Manage Subscriptions”

• Choose “Edit” next to your shipping address or payment details

• Enter your new info and save

If your current AutoDelivery order is already being processed, changes will apply to the next AutoDelivery scheduled. 

Like all our regular orders, once your AutoDelivery order ships, you’ll get a tracking link by email.
You can also log into your account to view the status, delivery dates, and tracking info here:

Yes, life happens, and we totally get it! to make adjustments to your AutoDelivery order, 

• Head to https://kookykibble.co.nz/account

• Click “Manage Subscriptions”

• Choose the order you want to delay or skip

• Select a new ship date or skip the next order altogether

Yes. You’re in full control of your Kooky Kibble AutoDelivery subscription.

To cancel or pause:

• Go to https://kookykibble.co.nz/account

• Click “Manage Subscriptions”

• Choose to pause, skip, or cancel your upcoming orders anytime

There’s no minimum commitment, feel free to come back anytime. We will still be here serving New Zealand! 

AutoDelivery orders may qualify for exclusive promotions or built-in discounts. If you have a coupon code, it may not always apply unless the promotion specifically includes that it will apply to AutoDelivery subscriptions.

There's no reason for FOMO! We regularly have offers for both our loyal users as well as new users. 

Absolutely. Your plan, you're in the driver's seat! 

• Log in to your account: https://kookykibble.co.nz/account

• Under “Manage Subscriptions,” click the product

• Choose a different recipe or size, then save changes

Your next order will ship with your updated selection. All orders in your AutoDelivery order will be eligible for the exclusive AutoDelivery discount! 

For sure! Nothing makes us happier than a pet parent with range! If you want to include a treat or different item just once, add it to your cart and select “One-Time Purchase” during checkout. It’ll be included in your next delivery.

For sure! You can set up multiple AutoDelivery subscriptions (e.g., for different pets or products). Each one can have its own frequency and delivery address.

You can even set up AutoDelivery subscriptions at different frequencies as a way to 'top-up' your existing pet food repertoire. 

If your AutoDelivery payment fails, we’ll send you an email. To resolve it:

• Log in at https://kookykibble.co.nz/account

• Update your payment method

• Retry the charge or wait for us to automatically retry within 24 hours

Yes. We aim to please and aim to accommodate many asks. If none of the preset AutoDelivery options suit your schedule, contact us at sayhello@kookykibble.co.nz and we’ll help set up a custom AutoDelivery schedule just for you.

Everything — from AutoDelivery changes to cancellations — is done through your Kooky Kibble account here:
? https://kookykibble.co.nz/account

We aim to keep your AutoDelivery pricing steady — no surprises here! But in rare cases (like supplier price hikes or courier cost changes), we may need to adjust our prices, which will ultimately affect your prices too. 

If that ever happens, here’s our promise to you:

• We’ll give you a heads-up: You’ll get an email with all the details about the new pricing and when it kicks in.

• You’ll have time to decide: You’ll get a grace period to adjust, cancel, or update your subscription before any changes take effect.

We value your trust (and your pet’s full bowl), so we’ll always keep it clear and fair.

Transitioning your pet to Kooky Kibble is easy! Gradually mix increasing amounts of Kooky Kibble with your pet's current food over 7-10 days until fully transitioned.

Here are two ways you can check our feeding guide for dogs!

1. You may refer to the feeding guide on the bag.
2. Visit our website here, select the product you purchased, and scroll to the very bottom of the page to see the feeding guide.

If you have any specific questions, feel free to email us at sayhello@kookykibble.co.nz. Our team of animal nutritionists are happy to help and make sure your pet gets the right nosh! 

Here are two ways you can check our feeding guide for cats!

1. You may refer to the feeding guide on the bag.
2. Visit our website here, select the product you purchased, and scroll to the very bottom of the page to see the feeding guide.

If you have any specific questions, feel free to email us at sayhello@kookykibble.co.nz. Our team of animal nutritionists are happy to help and make sure your pet gets the right nosh! 

If your pet needs some time to crunch through their bag of Kooky Kibble, we do recommend decanting the kibble into smaller, airtight containers. This will help extend the food's shelf life and help prevent overexposure to air, heat, and moisture.

Here's a quick guide to help you determine what works best for you and your pets:

If you prefer dry storage:
1. Keep the food in its original bag and store the bag in an airtight container, preferably food-grade plastic or stainless steel. (The bag helps add another layer of protection.)
2. Keep this container away from direct sunlight, humid areas, extremely cold or warm areas, and away from household chemicals.

If you want to freeze the food:
1. Decant the kibble into airtight zip-top bags and store the bags in an airtight container in the freezer.
2. Portion the food into daily meal rations and defrost as needed. This way you only defrost what you need per day, preventing the rest of the food from spoiling from the constant exposure to air and moisture.
3. Remove as much air as possible from each zip-top bag. (Portioning meals into small zip-top bags will make this easier.)

If you do treat your pet to a bag of Kooky Kibble, please remember to gently transition your pet to the new food. Add the new food to your pet's current food in 25%, 50%, and 75% increments over 7-10 days. This helps their tummy slowly adjust and allows you time to observe whether your pet takes well to the new food. We hope this helps you decide if you'd like to give our food a try! Please feel free to reach out for any further questions. We'd love to hear more about your pets too!

Yes, since Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas, this means the taste of each batch will vary from time to time. We cannot guarantee the taste will be consistent with every batch, but please rest assured that Kooky Kibble is always healthy and safe for your pets to eat. We recommend allowing more time for your pet's tummy to transition between each batch. The best way to transition is to slowly mix the new food with the current food in 25, 50, and 75% increments across 7 days.

This way, your pet's tummy has an easier time adjusting to the varying quantities of natural ingredients used per batch. If your pets prefer a more consistent flavour experience with every feeding, you may want to consider mixing Kooky Kibble with another pet food. This way, it helps keep daily meals taste more consistent for your pets while still staying pocket-friendly for you.

Our picky pet customers love Kooky Kibble and your picky eater might love our food too! Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, this means each bag will be a buffet of flavours that pets love. If your other pets do not have any unique dietary needs, you can consider mixing Kooky Kibble with their favourite pet food. This way, it helps keep daily meals new and interesting for your pets while still staying pocket-friendly for you.

For dogs, we offer both grain-free and with-grain options for adult dogs. Shop it here.

For cats, we offer both grain-free and with-grain options for cats of all life stages. Shop them here.

Yes, Kooky Kibble is formulated to meet the nutritional needs of both dogs and cats, providing a balanced diet for optimal health.

Yes, all the pet food formulas used in making Kooky Kibble meet the AAFCO standards for adult dogs and cats of all life st

Our Kooky Kibble dog food is formulated for Adult Dogs only. Puppies need breed-specific levels of protein and fat to support their growing needs. Since Kooky Kibble is made with a blend of different pet food formulas, we cannot guarantee each blend will have the appropriate amount of nutrients needed for a growing puppy. Once your pup is ready to transition to adult food, we hope you'll give Kooky Kibble a try!

Our Kooky Kibble cat food is formulated for cats of all life stages. If you have a weaning kitten, please keep in mind that weaning kittens need age and breed-specific levels of protein and fat to support their growing needs. Since Kooky Kibble is made with a blend of different pet food formulas, we cannot guarantee each blend will have the appropriate amount of nutrients needed for a weaning kitten. Once your kitten is fully weaned and ready to transition to dry food, we hope you'll give Kooky Kibble a try!

Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, this means it is made with a blend of different premium proteins and natural ingredients. We cannot guarantee that your dog or cat might not have an allergic reaction to the ingredients. If you know which specific ingredients are safe for your pet, take a look at our list of ingredients here:

Grain-Free Dog Food for Adult Dogs:
Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract)

Dog Food with Grains for Adult Dogs:
Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract)

Grain-Free Cat Food for Cats of All Life Stages:
Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract)

Cat Food with Grains for Cats of All Life Stages:
Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract)

If your pets are not allergic to any of these ingredients, consider slowly mixing in Kooky Kibble with their current pet food over 7 days. This way you can monitor your pet’s initial reaction to the new blend.

Since Kooky Kibble is sustainably made using a blend of different pet food seconds, we do not recommend it for dogs or cats with specific health conditions, such as diabetes, renal care, or other medical needs. This is because each batch of Kooky Kibble will have varying levels of protein, fat, and other nutrients per batch.

Our picky pet customers love Kooky Kibble and your picky eater might love our food too! Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, this means each bag will be a buffet of flavours that pets love. If your other pets do not have any unique dietary needs, you can consider mixing Kooky Kibble with their favourite pet food. This way, it helps keep daily meals new and interesting for your pets while still staying pocket-friendly for you.

Yes, since Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas, this means the taste of each batch will vary from time to time. We cannot guarantee the taste will be consistent with every batch, but please rest assured that Kooky Kibble is always healthy and safe for your pets to eat. We recommend allowing more time for your pet's tummy to transition between each batch. The best way to transition is to slowly mix the new food with the current food in 25, 50, and 75% increments across 7 days.

This way, your pet's tummy has an easier time adjusting to the varying quantities of natural ingredients used per batch. If your pets prefer a more consistent flavour experience with every feeding, you may want to consider mixing Kooky Kibble with another pet food. This way, it helps keep daily meals taste more consistent for your pets while still staying pocket-friendly for you.

If your pet requires a special diet that requires fixed levels of nutrients, we do not recommend switching them to Kooky Kibble. Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, we cannot guarantee that the levels of proteins and fat will be consistently the same with every batch.

Our grain-free and with-grain adult dog food is typically 3,250 to 3,800 kcal per kilogram. If your dogs have high energy needs, such as farm dogs, we recommend feeding a little more than the recommended feeding guide for their weight class. This way, you can trial how much to feed them regularly until both you and they are satisfied. Hope this helps! We'd love to see your dogs in action one day!

If your dogs have high energy needs, such as farm dogs, we recommend feeding a little more than the recommended feeding guide for their weight class.

This way, you can trial how much to feed them regularly until both you and they are satisfied. Hope this helps! We'd love to see your dogs in action one day!

Since Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas, we cannot provide specific percentages of how much crude protein is sourced from meat, meal, or vegetables.

Here are the typical nutrient analyses of each recipe:

Grain-free dog food for Adult Dogs:
Crude protein 18-40% Crude Fat 8-20% Crude Fibre (Max.) 7.5% Moisture (Max.) 10%

Dog food with Grains for Adult Dogs:
Crude protein 18-40% Crude Fat 8-20% Crude Fibre (Max.) 7.5% Moisture (Max.) 10%

Grain-free cat food for Cats of All Life Stages:
Crude Protein 30-45% Crude Fat 10-20% Crude Fiber (max) 6% Moisture (max) 10%

Cat food with Grains for Cats of All Life Stages:
Crude Protein 30-45% Crude Fat 10-20% Crude Fiber (max) 6% Moisture (max) 10%

Please rest assured that our grain-free Kooky Kibble dog food is grain-free. We are actually recycling an old design of our new packaging. We will reprint this to the correct ingredients list once our old bags are depleted so we don't cause any unnecessary wastage. Our apologies for any confusion!

May we please request a photo of the bar code and batch code at the bottom of the bag? We will share this with our team for corrections to prevent any misunderstandings in the future.

Please send this photo via email sayhello@kookykibble.co.nz.

You’ll find the ingredients and guaranteed analysis on each product page — just scroll down under the description. We keep things clear and transparent so you know exactly what’s in your pet’s bowl.

Important note: Every pet’s different, so if you have concerns about allergies, sensitivities, or special diets, it’s always best to ask your vet. They know your furry friend best and can guide you on what’s right for them.