Shipping and Pick Up
At Kooky Kibble Co NZ, we're committed to providing high-quality pet food products and exceptional service. To ensure that your orders are delivered in a timely and efficient manner, we have implemented the following shipping policy:
Order Processing and Preparation
Your order will be processed and prepared for shipment within 3–5 working days.
Shipping Rates
Shipping rates for orders vary depending on the weight of the package and the shipping destination. These rates will be calculated and displayed during checkout.
Free Shipping Thresholds:
- Orders delivered within New Zealand (excluding Canterbury) are eligible for free standard shipping on orders over $60 via Post Haste and Mainstream NZ.
- Orders delivered within the Canterbury region are eligible for free standard shipping on orders over $70 via Post Haste and Mainstream NZ.
- Please note that with-grain products for cats and dogs are not eligible for free shipping.
Delivery Times
Please note that delivery times are estimated and are not guaranteed. Kooky Kibble is not responsible for any delays caused by shipping carriers or unforeseen circumstances such as weather conditions or natural disasters.
Regional Shipping Days
To ensure that our products arrive at their destinations in the best possible condition, we have established different shipping days for certain regions in New Zealand. These shipping days are based on the estimated transit time to each region and may vary depending on the courier used. Here are the estimated shipping days for each region:
- Auckland: Delivery within 1–2 business days
- North Island: Delivery within 2–3 business days
- South Island: Delivery within 3–5 business days
Please note that these estimated shipping days are based on business days and exclude weekends and holidays. Delivery times may also vary based on the courier and the shipping option selected by the customer.
International Shipping
At this time, we do not offer international shipping.
Order Tracking
Once an order is shipped, customers will receive a confirmation email with tracking information. Customers may also log in to their account on our website to view order status and tracking information.
Damaged or Lost Packages
Kooky Kibble is not responsible for any packages that are damaged or lost during transit. If a package is lost or damaged, customers should contact the courier to file a claim. However, we will do our best to assist customers in resolving any issues related to damaged or lost packages.
Returns and Refunds
Please refer to our website for our returns and refund policy.
If you have any further questions or concerns, please do not hesitate to contact us at sayhello@kookykibble.co.nz. We are committed to providing our customers with the best possible service and are always happy to assist.
Pick Up Option
We also offer a convenient pick-up option for customers who prefer to collect their orders directly from our location in Papamoa Beach, Papamoa. To choose the Pick Up option, simply select it during the checkout process. Once your order is ready for pick up, you will receive a notification via email with instructions on how to collect your items. Please note that orders will typically be ready for pick up within 1 business day of purchase. Our friendly staff will be ready to assist you during our regular business hours.
We appreciate your business and strive to provide you with flexible and hassle-free shopping options. If you have any questions about the Pick Up option or any other aspect of our shipping policy, please feel free to reach out to us at sayhello@kookykibble.co.nz. Your satisfaction is important to us, and we are here to help in any way we can.
Pick-up Location: No. 5 Ashley Place Papamoa Beach, Papamoa New Zealand 3118