Kooky Kibble 30-Day Money-Back Guarantee
We want you and your pet to be happy with your Kooky Kibble.
If you give it a proper go and decide it’s not right for your pet, you can contact us within 30 days of your purchase to request a refund.
How it works
- Give Kooky Kibble a try.
- If you decide it’s not suitable for your pet, get in touch with our team within 30 days of your purchase.
- Tell us a little about your experience and provide your order number or proof of purchase.
- Our team will review your request and let you know the next steps.
A few things to know
- The guarantee applies to purchases made directly from Kooky Kibble NZ.
- You’ll need your order number or proof of purchase.
- This guarantee is intended for customers who have genuinely tried the product and found that it isn't suitable for their pet.
- We may ask for some basic information about your pet and how the product was introduced.
- Any refund will be processed to the original payment method where possible.
- Refunds are for the actual purchase price of the product.
- This guarantee does not affect any rights you may have under the New Zealand Consumer Guarantees Act.
How to request a refund
Email us at sayhello@kookykibble.co.nz with:
- Your name
- Order number or proof of purchase
- The product you purchased
- A brief explanation of why it wasn't suitable for your pet
Our team will review your request and get back to you with the next steps.
Questions?
If you’re unsure whether your purchase qualifies, just get in touch. We’re happy to have a chat and work out the best way to help.
Kooky Kibble NZ 🤎
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