
Kooky Kibble E-Savings Card
Frequently Asked Questions
How long is the e-savings card valid?
Each e-savings card is valid for 3 years from the date of purchase. Any unused balance must be used within that period.
What happens if I don’t use the full amount?
Any remaining balance stays on the e-savings card and can be used on future purchases within the 3-year validity period.
Can I use multiple e-savings cards in one transaction?
Yes. You can apply multiple e-savings card codes during checkout, as long as they have an available balance.
Can the e-savings card be used on sale items or subscriptions?
Yes 🤎 e-savings cards can be used on one-time purchases, subscription (autodelivery) orders, and sale items. If your order total exceeds the card value, you can pay the remaining balance using another payment method.
What if I order an e-savings card and physical products together?
If you buy an e-savings card and physical items in one order:
- The e-savings card will show as Fulfilled (sent by email).
- The physical items will show as Unfulfilled until shipped.
Your order may appear as Partially Fulfilled — this is normal 🤎
What happens if I return an item purchased with an e-savings card?
If an order (or part of it) is refunded, the refunded amount will be credited back to the original e-savings card first, before any other payment method used.
Can I use an e-savings card and a discount code in the same transaction?
Yes 🤎 You can apply an e-savings card together with a valid discount code in the same order.