
Kooky Kibble Gift Card
Frequently Asked Questions
How long is the gift card valid?
Each gift card is valid for 3 years from the date of purchase. Any unused balance must be used within that period.
What happens if I don’t use the full amount?
Any remaining balance stays on the gift card and can be used on future purchases within the 3-year validity period.
Can I use multiple gift cards in one transaction?
Yes. You can apply multiple gift card codes during checkout, as long as they have available balance.
Can the gift card be used on sale items or subscriptions?
Yes 🤎 Gift cards can be used on one-time purchases, subscription (autodelivery) orders, and sale items. If your order total exceeds the gift card value, you can pay the remaining balance using another payment method.
What if I order a gift card and physical products together?
If you buy a gift card and physical items in one order:
- The gift card will show as Fulfilled (sent by email).
- The physical items will show as Unfulfilled until shipped.
Your order may appear as Partially Fulfilled — this is normal 🤎
What happens if I return an item purchased with a gift card?
If an order (or part of it) is refunded, the refunded amount will be credited back to the original gift card first, before any other payment method used.
Can I use a gift card and a discount code in the same transaction?
Yes 🤎 You can apply a gift card together with a valid discount code in the same order.